her employees to serve them well. If she has a store full of angry employees, it won’t be
long before she has an empty store and she is looking for another job. What’s the magic
that so eludes us, that we spend more time thinking about customer service than actually
providing it? We sit in meeting after meeting brain storming service solutions, when our
time would have been better spent actually providing service. Duhhhh!!! Meetings don’t
provide good service, employees do. Happy employees = happy customers.