The sooner you realize that your employees will make you or break you, the sooner you will be on the road to a winning management style that benefits everyone. Of course, the bosses don’t want to hear the whining from below. You have to use all of your diplomacy skills to seek solutions as equitable as possible for both. The bosses generally don’t care whether you are strict or lenient, as long as you get the job done and keep them out of court. Your finesse is required and your negotiation skills make it all possible. You will find that employees are far more flexible than management. Employees do understand that the job has to be done, and they will do their best if treated with respect. Simply allowing an employee to vent over perceived injustices, often is the solution. It may just be a bad day for the person and he may just need someone to listen.